Our People

Our People

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Our People

A positive attitude to customer service is the key driver in the recruitment of our building, mechanical and electrical engineers, combined with the relevant professional qualifications. Our people ensure that disruption is kept to a minimum, and work according to our customers’ business needs. We have an established professional development programme for the provision of relevant and effective training and development. We keep our teams abreast of changes in legislation and ensure that any technical modifications and developments are communicated to our people.

Consultancy

We offer a comprehensive facilities management consultancy service for customers who require assistance with their facilities management operations.  This may range from the implementation of performance management systems and best practice to advice on cost savings or CAFM software. We listen carefully to our customers’ requirements and the objectives they have for the future.  We work with our customers to review processes and working practices.  Using the expertise from our wide range of specialists within our organization, we are able to offer advice and practical service solutions that increase efficiency and create economies.

Continuous Improvement

Continuous improvement relies on small sustainable step changes to improve quality as well as efficiency.  We provide powerful tools and techniques to identify the opportunities for improvement that impact on a customer’s ability to focus on their core business. Continuous improvement is central to our culture and work methodology and is woven into the fabric of all levels of our organisation.  All of our employees are empowered to take responsibility for continually improving aspects of their own work through the understanding, control and simplification of the processes they carry out in their day to day activities for the benefit of our customers. To ensure our customers continually benefit from best practice, ShepherdHill Facilities Management monitors, audits and benchmarks its processes to drive customer confidence in our ability to continually deliver best practice.   In doing so, not only are we able to maintain the quality and standards of our service delivery, but also retain our reputation as a supplier of choice. We use a variety of techniques for encouraging our employees in the process of continuous improvement, including recognition and reward through our Red Book Continuous Improvement Scheme.  This is Reliance’s unique and innovative tool that involves everyone in our team in the continuous improvement cycle. As a key part of our service offering, Shepherd Hill Facilities Management provides a range of integrated professional services with a single point of management responsibility though our project team. From concept to completion our team of experts listen to and understand customer requirements. Our team draw up an effective project plan and budget that is carefully implemented and managed. Our attention to detail and effective project management results in customer confidence and satisfaction.